Easy Returns

At Adopt & Shop, we always want you and your pet to be happy.  That’s why we have a hassle-free Return Policy.  Simply send your purchase back for refund within 14 days of date of purchase, and we will refund your original form of payment (excluding shipping charges).   Products must be in new, unused condition and in the original packaging.  Please note that we are unable to accept returns on customized products and Live Healthy items.

Email orders@adoptandshop.org for return shipping information.

If You Received A Wrong/Damaged Item

If you have received an incorrect or damaged product, please email orders@adoptandshop.org with your order number and a description of the issue, and we will be happy to help.

If You Wish To Return 

If you need to return an item, please email orders@adoptandshop.org with your order number and the reason you wish to return, and you will be issued a ReturnAuthorization Number (RA#) that must be written on the outside of your box along with “Adopt & Shop Orders” in order for us to receive your return package.  Please include your packing slip along with your items.

If You Would LIke To Exchange

All products returned to Adopt & Shop are processed as returns according to the Return Policy above. To exchange an unwanted item for something else, simply return the unwanted product and we will issue you a merchandise credit for the product price paid (excluding shipping charges).  Then, use your merchandise credit to order a new product online. Easy!